FAQ Support

Welcome to Tanchoi Saree. We are always happy to help you with your orders and queries. Please read the frequently asked questions below for quick support.

What products do you sell?

We offer a wide collection of sarees including Organza Embroidery, Handloom, Wedding Collection, Tusser Jolget, Munga, Desi Tusser, and Viskos.

How can I place an order?

You can place an order directly through our website by selecting your preferred product, adding it to cart, and completing the checkout process.

Do you provide Cash on Delivery (COD)?

COD availability depends on your location and order value. If COD is available, it will show during checkout.

How long does delivery take?

Delivery time depends on your location. Usually, orders are delivered within 3 to 7 business days after dispatch.

How can I track my order?

Once your order is shipped, we will share tracking details through email or WhatsApp/SMS, depending on the contact information provided.

Can I cancel my order?

Yes, you can request cancellation only before the order is processed or shipped. Once shipped, cancellation is not possible.

What if I receive a damaged or wrong product?

If you receive a damaged, defective, or wrong product, please contact us within 48 hours of delivery with clear photos or video of the product and packaging. After verification, we will provide a replacement or refund as per our policy.

Will the saree color look exactly the same as shown on the website?

We try our best to display accurate product images, but slight color differences may occur due to lighting, photography, and screen resolution.

How can I contact customer support?

You can contact us using the details below and we will respond as soon as possible.

Tanchoi Saree
Email: sareestanchoi@gmail.com
Phone: 7499658681
Address: Near Chavi Mahal, Chaukaghat, 221001 Varanasi, Uttar Pradesh, India